Terms & Conditions

Platform means the Pizza With Yaar mobile applications, website, backend systems, APIs, software, and related services. Customer or User means a person using PWY to browse restaurants, place orders, make payments, receive deliveries, or use related services. Food Partner means a restaurant, food outlet, kitchen, or other food business made available through PWY. Delivery Partner means a rider, logistics provider, or other delivery personnel involved in fulfilling a delivery.

Customers must provide accurate information while registering and using the Platform. Customer authentication may require mobile-number OTP verification. Customers are responsible for protecting their device, OTPs, login credentials, account access, and information submitted through their account. PWY may suspend or restrict accounts involved in fraudulent, abusive, unlawful, or harmful activity.

PWY provides technology and operational infrastructure that enables customers to discover food outlets, place orders, make payments, and receive deliveries. Food Partners remain responsible for preparation, ingredients, quality, packaging, hygiene, allergen information, and regulatory compliance of food sold through the Platform, except where PWY is separately responsible under applicable law.

Customers may browse available platform content without necessarily signing in. Certain protected activities, including placing an order or performing account-specific actions, may require authentication. Delivery availability is determined based on operational serviceability, outlet coverage, customer location, and other applicable conditions.

Orders are subject to item availability, outlet availability, serviceability, payment conditions, operational feasibility, final backend validation, and acceptance and fulfillment by the relevant Food Partner where applicable. PWY may reject, cancel, or restrict an order where it cannot reasonably be fulfilled or where fraud, abuse, technical failure, or operational issues are identified.

The final payable amount may include food item prices, addons, discounts, customer coupons, delivery charges, applicable taxes, and other charges disclosed during checkout. The backend may recalculate the order before final creation to validate items, pricing, discounts, coupons, outlet, delivery conditions, and the payable amount.

Customer coupons and promotions are subject to their specific eligibility conditions and limits. Restrictions may be based on coupon validity, customer eligibility, minimum order value, outlet applicability, total usage limits, per-customer usage limits, new-user eligibility, and fraud or misuse detection. A coupon applied to an order may remain treated as used even where the order is later cancelled, subject to the applicable coupon system and policy.

Payment methods available to a customer depend on the options enabled by PWY and displayed during checkout. Where Cash on Delivery (COD) is available, the customer must pay the applicable order amount when required for fulfillment. For COD orders, payment may initially remain pending until collection is confirmed. An order may not be treated as fully completed solely because the order was created; payment and other fulfillment conditions must also be satisfied.

PWY reserves the right to restrict, suspend, or disable Cash on Delivery access for a customer where permitted by its risk-control, fraud-prevention, operational, or customer-account policies. This may include repeated COD misuse, refusal to accept COD orders, repeated failure to complete required COD payment, fraudulent activity, or other behavior that creates material operational or financial risk. A customer whose COD access has been disabled may still be able to use other payment methods made available by PWY. COD eligibility is controlled by backend systems and may be updated independently of the Customer App interface.

Customers may cancel an eligible order within 60 seconds of placing it, subject to order state and payment verification. After the initial 60-second period, the order may enter preparation or another fulfillment stage, and cancellation may be restricted. Once an order reaches Ready for Pickup, cancellation will generally no longer be available except where required by applicable law or where a verified operational failure justifies cancellation or compensation.

A Food Partner may be unable to fulfill an order because of item unavailability, outlet closure, operational problems, capacity limitations, or other legitimate fulfillment issues. Where an order is cancelled for these reasons, eligible payment amounts may be refunded in accordance with the Refund Policy.

Customers must provide accurate delivery address, receiver information, contact information, and location information where applicable. Delivery times are estimates and may be affected by restaurant preparation time, traffic, weather, rider availability, operational conditions, or other circumstances outside reasonable control. If a customer is unreachable or repeatedly unavailable, delivery may fail and the order may be cancelled subject to applicable policy.

Customers must not place fraudulent or intentionally abusive orders, manipulate coupons or promotions, attempt to bypass pricing or eligibility controls, create fraudulent accounts, abuse refund processes, mislead support or delivery personnel, or engage in unlawful or harmful activities.

Refunds are governed by the Pizza With Yaar Consumer Refund Policy. Refund approval is not automatic and may depend on verification of order records, payment records, restaurant information, delivery records, customer-provided evidence, and technical logs.

PWY may suspend, restrict, or terminate access where reasonably necessary due to fraud, abuse, payment misuse, coupon misuse, COD misuse, security concerns, legal violations, repeated operational abuse, or other conduct that materially harms the Platform or its partners.

Use of the Platform is also governed by the Pizza With Yaar Consumer Privacy & Data Protection Policy.

All software, branding, logos, interfaces, designs, text, graphics, and other intellectual property associated with PWY remain the property of Pizza With Yaar or the respective rights holder unless otherwise stated.

To the maximum extent permitted by applicable law, PWY will not be responsible for losses arising solely from circumstances outside its reasonable control, including external network interruptions, traffic, weather conditions, third-party service failures, or Food Partner preparation matters. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

PWY will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, outages, strikes, governmental restrictions, infrastructure failures, or other force majeure events.

These Terms are governed by the laws of India. Any dispute shall be subject to the jurisdiction of competent courts in the applicable jurisdiction determined under law.

PWY may update these Terms from time to time. The latest version published through the official PWY Platform or website will apply from its stated effective date.

For support, complaints, order issues, payment disputes, refund requests, or legal communications, customers may contact Pizza With Yaar through the official contact details below. Email: helppwy@gmail.com Customer Contact & Support: +91 9128907594 Website: https://pizzawithyaar.com Main Branch +91 9031592162 +91 8292647025 Dhaka Branch +91 8986378011 +91 8292647025

Customers may request deletion of their Pizza With Yaar account and associated personal information through the account-deletion functionality available in the Customer App or through the public account-deletion page: https://pizzawithyaar.com/delete-account The public deletion page provides a request form hosted by Google Forms. Customers may be asked to provide account information, including their registered mobile number, so that Pizza With Yaar can verify the request. Submitting a deletion request does not necessarily result in immediate deletion. Requests may be subject to identity or account verification, operational processing, and applicable legal or regulatory requirements. Some information may need to be retained where required or reasonably necessary for legal, tax, accounting, payment, security, fraud-prevention, audit, dispute-resolution, or other compliance purposes.